Track your order
When your label is made, we email you a USPS tracking number. Paste it here to see where your parcel is, or open the link in your order email.
Help
Everything about shipping, tracking and your order, all in one spot! Check your ship day, track your parcel, and see how we make it right if a part arrives damaged or wrong. Got a quick question? The answers are just below.
How your order ships
- $4.88 flat shippingOne price for your whole US order. Add a second part, or a tenth, and shipping stays $4.88.
- Ships Monday, Wednesday and FridayOrders in by 9:00 a.m. Eastern on a ship day go out that day. Most orders ship on the next ship day, and every order ships within 3 business days.
- USPS Ground AdvantageUsually arrives 2–5 business days after it ships. Your tracking number comes by email as soon as your label is made.
- US addresses onlyIncluding PO boxes and APO, FPO and DPO addresses.
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Damaged, wrong or missing
Tell us within 30 days of delivery, or within 30 days of the ship day if your order never arrives. Send your order number, and a photo if a part is damaged. We send a replacement or give a refund, and you never mail anything back.
Cancel or change an order
You can cancel for a full refund until your order ships. To cancel, or to fix an address, write to us as soon as you can. We ship Monday, Wednesday and Friday.
Most parts are made for one tank model. Not sure which one you have?
Which tank do I have?Quick questions
Can I return a part?
No. A part that has been in somebody's aquarium can't go into another tank, so we never resell one, and we never ask you to mail anything back. If your order arrives damaged or wrong, or never arrives, we make it right: see Damaged, wrong or missing.
What if a part doesn't fit my tank?
How do I install my part?
Every product page has an Installation section with the steps. Stuck? Send us a message with your tank model and your order number.
Is there a discount for new customers?
Yes. Sign up for our emails at the bottom of any page and get 10% off your first order.
Do you sell on Etsy and Amazon too?
Yes. We've sold on Etsy since 2020, and the reviews on this site come from our Etsy shop. You can also find us on Amazon.
Are you part of Fluval?
No. Fish Guild Corp is an independent maker. We aren't affiliated with Fluval, Hagen, Imagitarium or any other brand named on this site; we use those names only to say what a part fits.
Where are you?
We design, 3D print and ship every order from Pennsylvania. We sell online only, so there's no shop to visit. Our mailing address is on the Contact page.
Still need help?
Send us a message, with your order number if you have one. We reply within one business day.